What currencies do you accept?
We currently only accept orders from within United Kingdom.
What is your refund policy?
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Cost of return will be refunded to the customer only if goods are found to be faulty, damaged or otherwise unfit for purpose.
What are the requirements for the use of portable air conditioning?
You will need access to an opening window, an external door or a suspended ceiling. This is so the hot air can be vented out of the subject space by flexible hose
How do I set up my portable air conditioner?
With most portable air conditioners, you simply put the exhaust hose out of the window, external door or into the ceiling void and switch the machine on.
What is a split unit?
A split unit has a separate condenser which is positioned outside the subject space and is connected to the indoor unit by an umbilical hose. The advantages of split units are increased operating efficiency and reduced noise.
Do air conditioners need to be filled with water?
Ours don’t, but some do.
How do I calculate my air conditioning requirements?
(This is a rough guide so if you are unsure about your requirements, contact us and we’ll help you through it.)
Determine the floor area of the subject space in square feet and multiply that by the height of the room up to a maximum of eight feet. (you don’t need to cool above eight feet so disregard high ceilings)
For normal applications, multiply this figure by ten to give you the number of BTU’s you require.
If your space faces south and you have large windows, or if you have a lot of computer equipment, or if the space is densely populated by people, then you will need to multiply the figure by twelve to work out the number of BTU’s you need
For example a north facing room measuring 20 feet by 20 feet with 10 feet ceilings:
20 x 20 x 8 = 3200 x 10 = 32000 btus
The output of all our units are clearly displayed in the technical information so once you know how many BTU’s you require, you can decide on the right machine(s) for you.